Responsibilities

• Organizing programs and activities in accordance with the mission and goals of the organization.
• Developing new programs to support the strategic direction of the organization.
• Developing a budget and operating plan for the program.
• Developing an evaluation method to assess program strengths and identify areas for improvement.
• Identify key requirements needed from cross-functional teams and external vendors
• Writing program funding proposals to guarantee uninterrupted delivery of services.
• Managing a team with a diverse array of talents and responsibilities.
• Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
• Implementing and managing changes and interventions to ensure project goals are achieved.
• Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
• Producing accurate and timely reporting of program status throughout its life cycle.
• Analyzing program risks.
• Working on strategy with the marketing team.
• Assess program performance and aim to maximize ROI
• Prepare reports for program directors or other stakeholders

‍

Who will thrive?

• Are comfortable working in a fast paced environment where you hold yourself and others accountable to tight timelines and highest standards
• Thrive in ambiguous environment and are willing to roll up your sleeves whenever necessary
• Have a high attention to detail and can manage multiple, competing priorities simultaneously
• Are passionate about using technology and data to measure every area of the projects, drive efficiencies, optimizations and influence decision-making
• Have excellent project-management skills, and an innate ability to proactively identify risks, and dependencies that might have the potential to derail the project
• Can communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way
• Proven ability to conceptualise, monitor and use key performance metrics to drive actionable recommendations and improve business performance
• Strong presentation skills, including an ability to effectively communicate with both business and technical teams
• Strong problem solving and analytical skills
• 2-3 years of experience in Program Management will be a plus