Program Manager



  • Organizing programs and activities in accordance with the mission and goals of the organization.
  • Developing new programs to support the strategic direction of the organization.
  • Developing a budget and operating plan for the program.
  • Developing an evaluation method to assess program strengths and identify areas for improvement.
  • Identify key requirements needed from cross-functional teams and external vendors
  • Writing program funding proposals to guarantee uninterrupted delivery of services.
  • Managing a team with a diverse array of talents and responsibilities.
  • Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance.
  • Implementing and managing changes and interventions to ensure project goals are achieved.
  • Meeting with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
  • Producing accurate and timely reporting of program status throughout its life cycle.
  • Analyzing program risks.
  • Working on strategy with the marketing team.
  • Assess program performance and aim to maximize ROI
  • Prepare reports for program directors or other stakeholders

Who will thrive?

  • Are comfortable working in a fast paced environment where you hold yourself and others accountable to tight timelines and highest standards
  • Thrive in ambiguous environment and are willing to roll up your sleeves whenever necessary
  • Have a high attention to detail and can manage multiple, competing priorities simultaneously
  • Are passionate about using technology and data to measure every area of the projects, drive efficiencies, optimizations and influence decision-making
  • Have excellent project-management skills, and an innate ability to proactively identify risks, and dependencies that might have the potential to derail the project
  • Can communicate complex analytical results, both written and verbally, in a clear and easy-to-understand way
  • Proven ability to conceptualise, monitor and use key performance metrics to drive actionable recommendations and improve business performance
  • Strong presentation skills, including an ability to effectively communicate with both business and technical teams
  • Strong problem solving and analytical skills
  • 2-3 years of experience in Program Management will be a plus
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